Terms of service

Effective Date: 25 July 2026

Welcome to ZENTRO. These Terms of Service ("Terms") govern your access to and use of the ZENTRO website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

ZENTRO is an online fashion and apparel brand offering underwear, innerwear, lingerie, and related products.

For customer support, contact us at:

Email: infozentrocare@gmail.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We strive to display product descriptions, colours, images, and sizes as accurately as possible. However:

  • Actual colours may vary depending on your device or screen settings.
  • Minor variations in design, packaging, or colour may occur.
  • All products are subject to availability.

We reserve the right to discontinue any product without prior notice.

4. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout and are subject to change without notice.

While we make every effort to ensure pricing accuracy, we reserve the right to correct pricing errors and cancel or refuse orders placed using incorrect pricing.

5. Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to:

  • Cancel any order.
  • Limit quantities purchased.
  • Refuse service.
  • Reject orders suspected of fraud or unauthorised activity.

If payment has already been processed for a cancelled order, the applicable refund will be issued.

6. Payments

Payments are processed through secure third-party payment providers supported by Shopify.

We do not store your debit card, credit card, banking, or UPI credentials.

7. Shipping

Shipping times are estimates only.

Delivery may be delayed due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Incorrect shipping information
  • Events beyond our reasonable control

Please refer to our Shipping Policy for additional information.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Due to hygiene reasons, certain intimate apparel products may not be eligible for return unless damaged, defective, or incorrectly supplied.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Designs
  • Icons
  • Branding

is the property of ZENTRO or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Distribute viruses or malicious software.
  • Copy or exploit website content without permission.
  • Interfere with the operation or security of the website.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ZENTRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Indemnification

You agree to indemnify and hold harmless ZENTRO, its owners, employees, and service providers from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a revised effective date.

Your continued use of the website after any updates constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Brand: ZENTRO

Customer Support Email: infozentrocare@gmail.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Response Time: Within 24–48 business hours

Thank you for choosing ZENTRO. We appreciate your trust and look forward to providing you with a secure and enjoyable shopping experience.