Shipping policy

Effective Date: 25 July 2026

Thank you for shopping with ZENTRO. We are committed to delivering your order safely and on time. Please read our Shipping Policy for details on order processing, shipping, delivery, and related information.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Saturday, excluding public holidays.
  • During peak seasons, sales events, or promotional periods, processing times may be slightly longer.

Shipping Within India

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities and Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier availability.

International Shipping

We may offer international shipping to selected countries.

Estimated delivery:

  • 7–15 business days, depending on the destination.

Customers are responsible for any customs duties, import taxes, or other charges imposed by their country's customs authorities.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, ZENTRO may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

You can use the tracking number to monitor the progress of your shipment through the courier's tracking portal.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Incorrect or incomplete delivery addresses
  • Unforeseen logistical issues

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

ZENTRO is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

Where applicable, we will work with our shipping partners to investigate and resolve the issue.

Undeliverable Orders

If an order is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Customer refusal

we will contact you to arrange reshipment. Additional shipping charges may apply.

Order Changes and Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify or cancel it.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Brand: ZENTRO

Customer Support Email: infozentrocare@gmail.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Response Time: Within 24–48 business hours

Thank you for choosing ZENTRO. We appreciate your trust and look forward to delivering quality products to your doorstep.